Shipping policy
📄 Shipping Policy
Thank you for visiting and shopping at Downtown Boutique. The following terms and conditions constitute our Shipping Policy.
🌎 Shipping Area
We currently provide shipping services exclusively within the United States. At this time, we do not offer international shipping.
💰 Shipping Costs
We offer Free Standard Shipping on all orders shipped within the United States.
✓ No minimum order requirements
✓ No hidden fees
✓ All USA 50 states
⏱️ Order Processing & Delivery Times
We believe in transparency. Here is exactly when you can expect your order:
| Step | Details |
|---|---|
| Order Cut-Off Time | 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) |
| Order Handling Time | 1 to 2 Business Days (Monday – Friday) |
| Order Transit Time | 3 to 5 Business Days (Monday – Friday) |
| Total Delivery Time | 4 to 7 Business Days after order placement |
Important Notes:
- Orders placed before 5:00 PM PST (Monday–Friday) start processing the same day.
- Orders placed after 5:00 PM PST on Friday, or during weekends/holidays, will begin processing on the next business day (Tuesday or next available day).
🚚 Shipping Carriers
We partner with reliable carriers to ensure your fashion items arrive safely and on time:
- USPS
- UPS
- FedEx
- DHL
📦 Order Tracking
Once your order has been fulfilled and dispatched, you will receive a Shipping Confirmation email containing your tracking number(s). Please allow up to 24 hours for the tracking link to become active in the carrier's system.
📝 Address Changes
We are unable to change the shipping address once the order is in transit. If you need to modify your delivery location, please contact us immediately within 24 hours of placing your order.
📞 Contact Information
Phone: +1 949 492 1334
Email: support@downtownboutique.shop
Store Location: 216 Avenida Del Mar A, San Clemente, CA 92672, United States
Store Business Hours: Tue–Fri (11 AM–4 PM), Sat (11 AM–6 PM), Sun (10 AM–4 PM),
Monday: Close
Response Time: We respond within 24 hours.